Shipping & Return Policy
We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at firstname.lastname@example.org
WHAT LOCATIONS DO YOU SHIP TO?
We ship to all United States, including Alaska, Hawaii, and Us Islands.
HOW LONG DOES AN ORDER TAKE TO ARRIVE ONCE SHIPPED?
All orders are processed and shipped as soon as possible from our domestic and international warehouses, utilizing the fastest shipping method available for your location. Typically, it takes 1-2 business days to handle and process your order. The estimated delivery time frame is approximately 3-5 business days. Depending on your location, you might receive your items much earlier. Please allow for extra time during our busy season, as postal delays are beyond our control. Additionally, factors such as distance, customs, and natural disasters may cause further postal delays. Rest assured that tracking information, including the carrier details, will be provided with every order.
WILL I RECEIVE A TRACKING NUMBER FOR MY PACKAGE?
Tracking numbers will be sent as soon as we are able to ship your order. The processing time for every order is usually 1-2 business days. After that, you will receive an automatic email with your tracking number, notifying you that your order has been shipped. Please note that sometimes additional delays may arise beyond our control, such as postal delays or customs inspections. We appreciate your patience and understanding.
MY TRACKING NUMBER SAYS THE PRODUCT WAS DELIVERED BUT I DON'T SEE THE PACKAGE ANYWHERE. WHAT CAN I DO?
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered but you can't find it, please check the following locations:
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed.
Also, check your mailbox again, as some packages come separately from your regular mail.
Additionally, inquire with others in your house who may have accepted the package.
In rare cases, a package may show as 'delivered' but could take an additional 24 hours to arrive.
We've encountered many instances where packages were with a neighbor or placed in an unusual spot.
Please let us know if you find the package.
If, unfortunately, you do not find the package, please email us at email@example.com
so, our Warehouse can open a claim with the delivery company.
In some instances, the delivery time may exceed our stated policy. If this occurs, please contact us at firstname.lastname@example.org as soon as possible, and we will do everything we can to assist you in resolving any situation within our control.
Top Deals offers a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging.
To initiate a return, please contact us at: email@example.com.
The following terms apply:
- The customer is responsible for covering the shipping costs for returning the item. We will only cover the return shipping costs if the item arrives damaged or sent an incorrect item.
We hope you love your purchase but if you don't, please contact us at firstname.lastname@example.org. You have up to 30 days from the ship date to return or exchange items by mail.
All returned merchandise should be sent to us at 1702 Corporate Drive, Boynton Beach, FL, 33426.
INCORRECT OR DAMAGED ITEMS:
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Is required to send us a photo/video of the defective item. If you refuse to send us a photo/video of the item, we cannot issue you a return label.
IMPORTANT FACTS REGARDING REFUND VALUES:
- The items that were returned to us with unopened boxes will be refunded 100% of the amount.
- The items that were returned with opened boxes (regardless of whether the product was used or not) will be refunded 85% of the amount due to restock costs.
Please note that refunds may be given partially or rejected altogether if the item arrives in any of the following conditions:
- Any item not in its original condition ( damaged, used, without tags etc..), not in the original package or missing parts for reasons not due to our error.
- Any item that has the original package damaged (the product outer box or plastic bag should not be taped, written on or labels glued on).
- Any item that is returned after the 30-day period.
- Any products rejected will be discarded unless the customer pays the shipping fee to receive them back.
- Please note that the partial refund amount will be less than what the customer would've received if they had returned the item with its original packaging in usable condition.
WRONG ADDRESS PROVIDED BY THE CUSTOMER:
If the address provided by the customer is incorrect and the product returns to sender, the following rules will apply:
- Replacement: If the customer wants to receive the product, the customer will receive an invoice with an additional shipping fee.
- Refund: If the customer wants a refund, the cost of the return shipping fee will be deducted from the refund.
If the customer refused to receive the product and the product arrived back to our warehouse, the cost of the original shipping fee (the shipping cost spent to deliver the product to the customer) will be deducted from the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This process can take up to 7 business days after the product has arrived back.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.
LATE OR MISSING REFUNDS (IF APPLICABLE):
- If you haven't received your refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still haven't received a refund, please contact us at email@example.com
How can I cancel my order?
To cancel your order, please do so within 2 hours after placing it. You can email us at firstname.lastname@example.org with your cancellation request.
If your order is still eligible for cancellation within the 2-hour window, we will process it accordingly.
If your order has already been shipped, we kindly ask you to wait for the delivery and then refer to our Refund Policy for instructions on returning the goods.
When should I receive my tracking number?
The processing time for every order is usually 1-2 business days. After that, you will receive an automatic email with your tracking number notifying that your order was shipped.
How can I track my order?
Once your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
My tracking number isn't moving, what should I do?
Tracking numbers can take 5-7 business days to be updated, depending on the shipping carrier. This delay is often due to the high volume of dispatches at our warehouse each day.
If you notice that your tracking number status has not been updated for more than 5 days after the delivery company has shipped the product, please email us at email@example.com to report the issue. We will promptly contact the warehouse or delivery company to find a solution and resolve the problem as soon as possible.
Why didn’t I receive my order yet?
Your order may take up to 3-5 business days for delivery, as stated in our Shipping Policy. If you have not received your order after this time, please don't hesitate to contact us at firstname.lastname@example.org.
Can I Exchange My Order?
Absolutely, you can replace the order you received. To ensure a smooth exchange process, please contact us at email@example.com. Please see our Return Policy.
What if I need to modify my order?
You have a time window of 2 hours after placing your order to make any modifications, such as changing the color or size (provided they are of the same value). If you wish to modify items in your existing order after this 2-hours period, please place an additional order.
For security reasons, we prioritize the protection of your payment information. Consequently, we do not store this data, which means we cannot directly modify existing orders once the initial 2-hour window has passed.
What if I need to add items to my order?
The best way to add items to your order is to make a separate purchase for the new item. For security reasons, we do not store your payment information, which means we cannot directly add items to an existing order.
Do you provide tracking information?
Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us. firstname.lastname@example.org
I ordered multiple items but only received one. Where is the rest of my order?
We understand that you were expecting to receive a full order. However, due to unforeseen circumstances, sometimes we give customers a partial refund when we cancel their order partially. Please verify your email and check to see if you received our email with the refund notification.
Can I return the order?
You can check out our Return Policy here for all the latest information regarding returns.
How many days do I have report a delivery/shipping issue?
Once the product is delivered, you have up to 2 business days to report any shipping issues. To assist you promptly, our warehouse team will need to make a claim with the delivery company. To initiate this process, please provide us with a picture or video of the shipping problem. Kindly note that the carrier may take up to 10 business days to update us on your issue, so we appreciate your patience during this time.
To report your shipping issue, please follow these steps:
- Pictures of the product outer box (front and back).
- A picture of the shipping label attached to the outer box or bag.
- Pictures of any individual items that arrived damaged.
You can send this information via email to email@example.com.
My tracking number says the product was delivered but I don't see the package anywhere. What can I do?
We kindly ask you to thoroughly check all exterior doors and possible locations where the package might have been placed, including the porch, back patio, mailbox, garage, and any areas protected from potential weather hazards. It's also a good idea to inquire with neighbors or relatives, as we've encountered instances where the package was with a neighbor or delivered to an alternative location.
If you find the package, please let us know as soon as possible.
In case you haven't located the package, please reach out to us via email at firstname.lastname@example.org that our Warehouse team can promptly open a claim with the delivery company.
Thank you for your cooperation and understanding.